Professional — Devan Wright

About

Adaptable, self-directed IT professional and ServiceNow developer able to own problems from diagnosis through resolution across a wide range of systems. Experienced designing and building automated workflows and integrations, administering platforms, and translating stakeholder requirements into stable, scalable solutions. A decade of cross-disciplinary experience spanning platform development, system administration, infrastructure, and enterprise security. Active TS/SCI clearance.

Certifications

Certified Application Developer (CAD)ServiceNow
Certified System Administrator (CSA)ServiceNow
TS/SCI Security ClearanceUS Government (Active)

Experience

Platform Development

ServiceNow development, workflow design, form/catalog/widget development, business rules and client scripts, Update Sets, script maintenance

Integration & Data

Scripted REST APIs, API integration, import sets and transform maps, data modeling, table optimization, cross-system reconciliation, mutual TLS (mTLS), conflict resolution and deduplication design

Administration

ServiceNow administration, user role and access management, incident/request/change configuration, instance and update-set management, SharePoint

Infrastructure & Systems

Server installation, Windows Server, Hyper-V and VMware, Proxmox virtualization, ZFS/NFS/SMB storage, reverse proxy, domain and DNS, patch management, backup and recovery, structured cabling

Security / PKI

DoD PKI concepts, X.509 certificates, OpenSSL CA workflows, certificate trust stores

Access Control & Physical Security

Install/maintenance/programming, Genetec, Kantech, Software House CCure, HID, Bosch, Nedap, intrusion detection, camera/monitoring (Axis, Illustra, Milestone, Exacqvision)

Identity & MDM

Intune, Autopilot, GCPW, Google Workspace

Scripting

JavaScript, jQuery, Python

Methodology

Agile / SAFe

History

World Wide Technology | Lead ServiceNow Developer

February 2026 to Present · Remote

Serve as ServiceNow subject matter expert and development lead on a federal integration program.
Design end-to-end integration architecture, including secure REST API services and staging tables.
Own API design, data modeling, and cross-system data reconciliation logic.
Lead Agile delivery with story-point estimation and roadmap planning.
Implement integration security using mTLS, PKI certificates, and credential management.
Author technical documentation and data contracts for downstream consumers.

Aleut Federal | Platform Analyst

November 2022 to August 2025 · Colorado Springs, CO

Delivered stakeholder-driven solution design across ServiceNow and SharePoint.
Built custom dashboards, forms, catalog items, widgets, business rules, and client scripts.
Delivered workflow automation and table optimization across the platform.
Integrated and troubleshot APIs between ServiceNow and external systems.
Collected requirements and advised stakeholders on platform options.

MrFieldTech | Technician

August 2017 to Present · Remote nationwide

Own and operate an independent IT services business spanning consulting, development, and support.
Design and build custom automation and scripts across self-hosted platforms.
Administer a Proxmox virtualization environment and full self-hosted stack.
Deliver network, camera, and access control installation and support.
Handle client relationships, scoping, delivery, and ongoing support end to end.

USfalcon | Infrastructure Technician

March 2022 to November 2022

Planned and executed structured cabling and infrastructure routing.
Built a custom asset-tracking system that automated inventory and label generation.
Delivered customer troubleshooting, account management, and hardware deployment.

Colorado State Electrical & Security | Solutions Technician

September 2021 to March 2022

Planned and delivered full-system access control implementations.
Configured systems and implemented software-based access controls.
Advised customers on solutions and delivered implementations.

Johnson Controls | Access Control Technician

February 2021 to May 2021

Installed and programmed access control and intrusion detection systems.
Evaluated existing processes and raised improvement opportunities.

LVW Electronics | Access Control Technician

February 2019 to February 2021

Completed full-system access control installation and administration.
Configured and maintained servers and networks.
Led troubleshooting and maintenance as primary technical resource.

References

Michael Bates Aleut Federal Chief Information Officer
Benjamin Johnson Aleut Federal Contract Director
Darius Porter Aleut Federal Program Manager-Operations
Mark Murphy World Wide Technology Technical Writer

Contact details available on request.

IT Professional · IT Developer · IT Administrator · IT Maintenance